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Privacy Policy

i-Serve Travel Ltd. - (Privacy Policy)

i-Serve Travel Ltd. is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.

By using the i-Serve Travel Ltd. services you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries.

In the event of any changes to our approach, we will update this policy and post the latest version on this page - please check back regularly to ensure you remain up to date.

This policy is applicable from 18th May 2018.

Why do we collect your personal data?

During the purchase process, we ask you only for the personal data that we need to provide you with our mediation services, as well as to attend you and solve any post-ticketing query, claim or request.

You have an option to subscribe newsletters, by providing your email address.

If you provide us with your contact email address, but then you are unable to finish your booking, we use it to contact you in a personalized manner and help you to book your trip, if you are still interested. We also keep it to recognize you when you visit our website again, in order to improve your user experience.

Who are going to be the recipients of your personal data?

In order to provide you with our services, we need to communicate your personal data to the Travel Providers involved, in order that they can provide you with the products or services you have requested, i.e. the airline which has to issue your ticket and/or operate your flight, the hotel you have booked, the car rental company you have contracted through our Website, etc.

What kind of information does i-Serve Travel Ltd. Collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world ("Non-Personal Information"). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at i-Serve Travel Ltd. from, the features or functionality you selected whilst using i-Serve Travel Ltd. and your general geographic location.

Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, passport number or payment details ("Personal Information"). In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How and when does i-Serve Travel Ltd. collect this information?

We collect information that you voluntarily provide to us during your use of the i-Serve Travel Ltd. This can range from Non-Personal Information, such as the dates and desired destination you ask us to run a flight search against, to the Personal Information you are required to submit where you wish to book a flight with i-Serve Travel Ltd. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use i-Serve Travel Ltd. as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the i-Serve Travel Ltd. from.

How do i-Serve Travel Ltd. use this information?

  • Internal record keeping
  • To carry out any obligation arising from any contract entered between you and us; for example a price quote enquiry submitted through our website may be referred to in event of any dispute related to that enquiry at later stage.
  • We may use the information to improve our products and services
  • To contact you in response to specific enquiry
  • Subject to receiving your consent we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

At any point should you wish to remove your personal information from our database please email us at info@iservetravel.com

We also use your information to deliver the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, assisting you with post-booking issues, or emailing you newsletters or price alerts that you have selected to receive.

In addition to using your information to deliver the essential aspects of i-Serve Travel Ltd. we also use it to optimise and personalise your experience of i-Serve Travel Ltd. For example, we will use to remember your language and currency preferences and may also personalise your experience by highlighting or recommending certain information or travel options that we believe is relevant to you based on your search history and use of i-Serve Travel Ltd.

Do any third party Collect Information about me when I use i-Serve Travel Ltd.?

Yes, any information you submit as part of the booking process may be collected by that third party in order to process the booking. Your information will be used by those third parties in accordance with their own terms and conditions and privacy policy, In addition, third party advertisement services may collect Non-Personal Information from you as you use the i-Serve Travel Ltd. via cookies and other similar technologies. This information enables you to be served with relevant advertisements, on third party websites and applications around the web.

Cookie Policy

The use of cookies on our website is limited solely to persistence of browser state information on your machine.

This information does not contain any personal data and is discarded automatically as soon as you close our site in your web browser.

We do not collect or store any personal data without your prior consent.

By using our website you agree to our use of cookies, including setting and reading cookies on your device. Cookies may be required in order for you to experience our websites full functionality, although, you may opt to disable cookies if you prefer.

Blocking Cookies

Most browsers allow you to refuse to accept cookies. Examples shared below.

  1. In firefox-Click the menu button and choose Preferences. Select the Privacy & Security panel and go to the History section. In the drop-down menu next to Firefox will, choose Use custom settings for history. and uncheck it to disable them.
  2. In Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use certain features on this website.

Deleting Cookies

You can delete cookies already stored on your computer.

  1. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
  2. in Internet Explorer, you must select "tools">internet options. Click on the general tab and then delete button. Make sure to uncheck Preserve Favourites website data and check both Temporary Internet Files and Cookies then click Delete

Contact Us

If you have any questions regarding the privacy policy and cookie policy, please contact us by telephone on 0208 731 1212.

By post to: i-Serve Travel Ltd.

Security House, 502-504, Honey pot lane, Stanmore, Middlesex-HA7 1JR

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